Middle East & Africa | Clicks and middlemen

How e-commerce looks different in Africa

Instead of selling directly to consumers, startups are targeting informal retailers

A trader weighs out a bag of chilli peppers at Wakulima Market in downtown Nairobi. It is a wholesale market for fruit and vegetables brought by farmers from up country. The activity starts early in the morning with lorries being unloaded. Then the customers come to buy goods for supermarkets, restaurants and smaller markets near residential areas.
|Tatu City

To the untrained eye Wakulima market in Nairobi, Kenya’s capital, looks like pandemonium. Scores of workers push handcarts laden with fruit and vegetables, jostling past heaving crowds. Buyers and sellers loudly debate the quality of a papaya or the merits of an onion. It seems chaotic. But not to James. The wholesaler (who asked that his surname not be used) gazes serenely as hirelings toss pineapples out of an open lorry, while others arrange the spiky fruit in a dozen piles of varying price, size and juiciness.

This article appeared in the Middle East & Africa section of the print edition under the headline “Clicks and middlemen”

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