Generative AI generates tricky choices for managers
Transformational technologies can be very trying
The remarkable capabilities of generative artificial intelligence (AI) are clear the moment you try it. But remarkableness is also a problem for managers. Working out what to do with a new technology is harder when it can affect so many activities; when its adoption depends not just on the abilities of machines but also on pesky humans; and when it has some surprising flaws.
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This article appeared in the Business section of the print edition under the headline “Models and management”
Business December 2nd 2023
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