Britain | The new normal

Many Britons are waiting 12 hours at A&E

The crisis in emergency care has deep roots

Blue lights flashing on an ambulance
Photograph: Panos

A WISE DOCTOR once said that accident and emergency (A&E) departments were the “shop window” of the National Health Service (NHS). It was the experience of A&E, argued Sir George Alberti, who advised the previous Labour government in the 2000s, that shaped people’s views of the service. The current view through the glass is a dark one. In December 2024 only 55% of patients attending a major A&E in England were seen within four hours—an eon away from the 95% target routinely met in Sir George’s time. A survey last year by the Royal College of Nursing, a union, found that two-thirds of their members had treated patients in inappropriate settings, including corridors, waiting rooms and even car parks.

Explore more

This article appeared in the Britain section of the print edition under the headline “The new normal”

From the February 1st 2025 edition

Discover stories from this section and more in the list of contents

Explore the edition

More from Britain

Is British justice too secretive?

Controversy rages over what happened both before and after a horrendous mass stabbing

Interior of the Stock Exchange, members sat at a table studying the Gazette Extraordinary.

Britain’s oldest newspaper is a treasure trove of trivia

Why historians love the London Gazette


Illustration of a middle aged man, sat by candle light reading “men’s heat pump health” with an energy meter and a picture of a heat pump on the table beside him

The rise of the Net-Zero Dad

Middle-aged men care less about the problem. But they love the solution 


Backing Heathrow expansion suggests Labour is serious about boosting growth

It is the surest sign yet that the government is up for the fight