Britain | What’s up, doc?

The front line of England’s NHS is being reinvented

A shortage of family doctors leaves little choice but to try something new

|ST AUSTELL

THE NATIONAL HEALTH SERVICE is free, so it is also rationed. Family doctors, known as general practitioners (GPs), act as the first port of call for patients; friendly gatekeepers to the rest of the service who refer people to specialists only if needed. But in some parts of the country, including St Austell on the Cornish coast, access to the rationers is itself now rationed. “You can’t book an appointment to see me here,” explains Stewart Smith, a 39-year-old GP, one of a team in charge of an innovative new medical centre. “You go on a list and then we triage you.”

This article appeared in the Britain section of the print edition under the headline “What’s up, doc?”

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